ClientVaultPro (clientvaultpro.ca) | Effective date: May 07, 2026 | Governed by Canadian Law

This Privacy Policy explains how Tachyon Business & Computer Solutions (“we,” “us,” or “our”), operating the ClientVaultPro service, collects, uses, and protects your personal information. By using our Service, you consent to the practices described in this policy.

1. Who We Are

ClientVaultPro is a service brand operated by Tachyon Business & Computer Solutions, a business registered in Vernon, British Columbia, Canada. We provide automated, encrypted data backup services to Canadian individuals and businesses.

We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (BC PIPA).

Privacy Contact:
Tachyon Business & Computer Solutions
Email: legal@clientvaultpro.ca

2. What We Collect and Why

We collect only the personal information necessary to provide and manage our backup services. This includes:

• Account Information: Your name, email address, and mailing address to set up your account, manage subscriptions, and communicate with you.
• Payment Information: Billing details (such as name and address for invoicing) to process payments.
• Technical Data: IP addresses and device information used to secure your connection and troubleshoot technical issues.
• Website Analytics: Anonymized data about how visitors use our website (via tools like Google Analytics) to improve our site performance. This does not include your personal identity.

We use this information solely to:

• Deliver and maintain the ClientVaultPro backup service.
• Process billing and send service-related notices (e.g., renewal reminders).
• Comply with legal obligations under Canadian law.
• Improve the security and functionality of our platform.

Your Backup Data is not covered by this Privacy Policy. What you choose to back up through the Service is your data, encrypted and inaccessible to us. Your responsibilities regarding the data you store are outlined in our Terms of Service and Acceptable Use Policy.

3. Who Has Access

We do not sell, rent, or trade your personal information to third parties.

Your information is accessible only to:

• Our Team: Authorized employees of Tachyon Business & Computer Solutions who need access to manage your account or provide support.
• Service Providers: Trusted Canadian partners who assist us in delivering the service, such as our Infrastructure Provider. These partners are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing the service to us.

Data Location: All personal information and backup data is stored on servers physically located in Canada. We do not transfer your data to jurisdictions outside of Canada unless required by law.

Legal Disclosure: We may disclose your information to law enforcement or government authorities only if required by a valid court order, subpoena, or other legal process under Canadian law.

4. Cookies

We use cookies to enhance your experience on our website:

• Essential Cookies: These are necessary for the website to function (e.g., keeping you logged in). They cannot be disabled.
• Analytics Cookies: We use tools like Google Analytics to understand how visitors interact with our site. These cookies are anonymized and do not track your personal identity. We ask for your consent before placing these cookies.

We do not use advertising or tracking cookies for marketing purposes. You can manage or disable cookies through your browser settings at any time, though this may affect your ability to use certain features of our website.

5. Your Rights

Under Canadian privacy laws (PIPEDA and BC PIPA), you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your information.
• Withdrawal of Consent*: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Complaint: If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada or, for matters under British Columbia’s privacy legislation, with the Office of the Information and Privacy Commissioner for British Columbia.

*You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Please note: because we require certain personal information to operate your account and provide the Service, withdrawing consent for that information will result in the closure of your account.

To exercise these rights, please email us at legal@clientvaultpro.ca. We will respond to your request within 30 days.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated to you via email or a prominent notice on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Tachyon Business & Computer Solutions
ClientVaultPro
Email: legal@clientvaultpro.ca
Website: clientvaultpro.ca

ClientVaultPro  ·  Tachyon Business & Computer Solutions  ·  Vernon, BC  ·  legal@clientvaultpro.ca