Terms of Service

ClientVaultPro (clientvaultpro.ca)  ·  Effective date: May 07, 2026 ·  Governed by Canadian law
Please read these Terms of Service carefully before subscribing to any ClientVaultPro plan. By creating an account or activating a subscription, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. About ClientVaultPro

ClientVaultPro is a service brand operated by Tachyon Business and Computer Solutions, a business registered in the Province of British Columbia, Canada. We provide automated, encrypted, immutable data backup services. We configure your systems for backup and manage your account. The backup infrastructure itself—the servers that store your data—is operated by a third-party provider on Canadian soil.
ClientVaultPro is a data backup service only. We do not provide web hosting, email hosting, IT support, managed services, or any other service except as expressly set out in these Terms or in a separate written agreement signed by both parties.

2. Definitions

  • “Service” means the ClientVaultPro data backup service, including account management, system configuration for backup, and coordination with our Infrastructure Provider to store and retrieve your Backup Data.
  • “Operator” means Tachyon Business and Computer Solutions, the registered business entity operating the ClientVaultPro service in British Columbia.
  • “Subscriber” or “you” means the individual or organization that has created a ClientVaultPro subscription and accepted these Terms.
  • “Backup Data” means any data you transmit to ClientVaultPro for storage through the Service.
  • “Plan” means the subscription tier you have selected — Personal/Home, Starter, Professional, or Enterprise — as described on our Pricing page at the time of your subscription.
  • “Infrastructure Provider” means the Canadian-incorporated third party that operates the data centres and backup infrastructure used by ClientVaultPro to store your Backup Data.
  • “Canadian Soil” means data centres physically located within the geographic boundaries of Canada and operated by Canadian-incorporated entities.

3. The Service — Scope and Limitations

ClientVaultPro provides the following under all Plans:

  • Configuration of your systems to transmit data to the backup infrastructure.
  • Automated backup of your designated data to Canadian-soil infrastructure
  • AES-256 encryption of your Backup Data at rest and TLS encryption in transit
  • Immutable storage during your retention period — your Backup Data cannot be modified or deleted by ransomware or unauthorized parties during this period
  • Access to your Backup Data for restoration purposes
  • Account management and support for backup-related issues.

The following are not included in the Service under any Plan unless separately contracted in a signed written agreement:

  • Web hosting, domain registration, or DNS management
  • Email hosting or email archiving
  • IT support, helpdesk services, or device management
  • Network configuration, cybersecurity consulting, or incident response
  • Software installation, troubleshooting, or maintenance
  • Any managed service not described above

If you request technical work outside the scope of the backup service and ClientVaultPro agrees to provide it, that engagement will be governed by a separate written agreement with its own scope, fees, and terms. No such service is implied or guaranteed by your backup subscription.

4. Subscription Plans and Fees

ClientVaultPro offers four subscription tiers: Personal/Home, Starter, Professional, and Enterprise. The features, storage limits, and pricing applicable to each Plan are as published on the ClientVaultPro Pricing page at the time of your subscription. ClientVaultPro reserves the right to update Plan features and pricing with reasonable advance notice to Subscribers.

Subscriptions are billed on a monthly or annual basis as selected at the time of signup. Fees are due in advance of each billing period.

5. Accepted Payment Methods

ClientVaultPro currently accepts the following payment methods only:

  • Interac e-Transfer — sent to the billing email address provided at the time of your subscription. Payment is due within seven (7) days of the invoice date.
  • Cheque — made payable to Tachyon Business and Computer Solutions and mailed to the address provided on your invoice. Payment is due within fourteen (14) days of the invoice date to allow for mailing and processing time.

Accounts with outstanding balances beyond the applicable payment deadline may be suspended. ClientVaultPro will send at least two reminder notices before suspending an account for non-payment. Accounts suspended for non-payment for more than 30 days may be terminated, and Backup Data deleted, with 7 days’ written notice.
ClientVaultPro does not currently accept credit cards, debit cards, or any other electronic payment method. This may change in the future and Subscribers will be notified accordingly.

6. Your Backup Data

You retain full ownership of your Backup Data at all times. ClientVaultPro claims no rights over your Backup Data. We and our Infrastructure Provider access your Backup Data only to provide the Service — to store it, maintain its integrity, and make it available for your restoration requests. We do not access, review, mine, sell, or share your Backup Data for any other purpose.

You are solely responsible for:

  • Ensuring that the data you back up is data you own or are lawfully authorized to store with a third party
  • Ensuring your use of the Service complies with all applicable Canadian privacy law, including PIPEDA and Quebec’s Law 25 where applicable
  • Keeping your systems powered on, connected to the internet, and functioning so that backups can run as scheduled.
  • Verifying that your Backup Data is current and complete for your recovery needs

7. Third-Party Infrastructure

ClientVaultPro uses a Canadian-incorporated Infrastructure Provider to store and manage your Backup Data. While ClientVaultPro (Tachyon Business and Computer Solutions) configures your systems and manages your account, the physical servers, encryption at rest, and data centre operations are managed by the Infrastructure Provider.

This means:

  • Service availability depends on both ClientVaultPro’s systems and the Infrastructure Provider’s infrastructure. Outages or issues at the Infrastructure Provider level may affect your ability to back up or restore data, and ClientVaultPro cannot guarantee uninterrupted service from a third party.
  • Government data requests directed to the Infrastructure Provider are handled by them under Canadian law. ClientVaultPro will use commercially reasonable efforts to notify you if we become aware of a request affecting your data, but we cannot guarantee we will always be informed.
  • Data centre security and compliance are the responsibility of the Infrastructure Provider. ClientVaultPro has selected a provider that represents that its infrastructure meets Canadian standards, but ClientVaultPro does not independently audit the Infrastructure Provider’s facilities.

8. Acceptable Use

Your use of the Service is subject to the ClientVaultPro Acceptable Use Policy, which is incorporated into these Terms by reference. By accepting these Terms you also agree to the Acceptable Use Policy in its entirety.

9. Data Security and Canadian Jurisdiction

ClientVaultPro stores all Backup Data exclusively on infrastructure physically located in Canada, operated by our Infrastructure Provider. To the best of ClientVaultPro’s knowledge, the Infrastructure Provider is a Canadian-incorporated entity with no US parent corporation and no corporate affiliation with any US entity. Your Backup Data is stored in a manner intended to avoid application of the US Clarifying Lawful Overseas Use of Data Act (Cloud Act) or similar foreign government data access regimes.

Any request from a Canadian government authority for access to your Backup Data must be made through proper Canadian legal process. ClientVaultPro will not voluntarily comply with any foreign government data requests.

If a foreign government seeks access to your data through Canadian legal channels (such as a Mutual Legal Assistance Treaty), ClientVaultPro will review the request with Canadian legal counsel and notify you of the request as soon as legally permissible.

Important Note on Infrastructure: Because your Backup Data is physically stored and managed by our independent Infrastructure Provider, legal requests may be directed to them directly rather than to ClientVaultPro. While ClientVaultPro requires our Infrastructure Provider to adhere to Canadian law and privacy standards, we do not control their internal legal responses. Consequently, ClientVaultPro cannot guarantee that the Infrastructure Provider will notify you of every request, nor can we guarantee their specific response to legal process, though we expect them to act in accordance with Canadian law.

10. Data Breach Notification

In the event that ClientVaultPro becomes aware of a data breach affecting your Backup Data, we will notify you as soon as reasonably practicable and in compliance with applicable Canadian law, including PIPEDA’s breach reporting requirements. If the breach originates with our Infrastructure Provider, we will rely on their notification to us and pass that information along to you promptly.

11. Data Retention and Backup Periods

Backup retention periods are determined by your Plan. ClientVaultPro will retain your Backup Data for the period specified in your Plan and make it available for restoration during that period. Backup Data older than your Plan’s retention period may be automatically deleted in accordance with the Plan specifications.

ClientVaultPro is not responsible for data that was not successfully transmitted to our infrastructure due to errors, misconfigurations, or interruptions on your end. You are responsible for confirming that your backup jobs are running and completing successfully.

12. Service Availability

ClientVaultPro aims to maintain high availability of the backup and restoration service. However, we do not guarantee uninterrupted or error-free operation. The Service depends on third-party infrastructure, and outages beyond ClientVaultPro’s control may occur. Planned maintenance windows will be communicated in advance where possible. ClientVaultPro is not liable for losses arising from temporary service unavailability.

13. Termination

By you: You may cancel your subscription at any time by contacting ClientVaultPro at the email address on your account. Cancellation takes effect at the end of your current billing period. No partial-period refunds are issued unless otherwise required by applicable Canadian law.

By ClientVaultPro: ClientVaultPro may terminate your subscription immediately if you breach these Terms or the Acceptable Use Policy, or with 30 days’ written notice for any other reason.

Effect of termination: Upon termination, your access to the Service ends. Your Backup Data will be retained for 30 days following termination to allow you to request a final restoration. ClientVaultPro will remind you of this window at the time of cancellation. After 30 days, your Backup Data will be permanently and securely deleted from our Infrastructure Provider’s systems.

14. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, ClientVaultPro’s total liability to you for any claim arising from or related to the Service shall not exceed the fees you paid to ClientVaultPro in the one month immediately preceding the event giving rise to the claim.

ClientVaultPro is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of business, arising from your use of or inability to use the Service — even if ClientVaultPro has been advised of the possibility of such damages.
ClientVaultPro is not liable for failures, outages, breaches, or data loss caused by its Infrastructure Provider, except to the extent that ClientVaultPro failed to take reasonable steps to select a competent provider and address known issues.

You acknowledge that data backup is a shared responsibility. ClientVaultPro’s role is to configure your systems for backup and coordinate storage through our Infrastructure Provider. We are not responsible for data that was never transmitted, data lost before reaching our infrastructure, or data that you have not verified is complete and current.

15. Indemnification

You agree to indemnify and hold harmless ClientVaultPro, its Operator (Tachyon Business and Computer Solutions), and its personnel from any claim, loss, damage, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your infringement of any third party’s rights in connection with your use of the Service.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Canada and the province of British Columbia, where the Operator (Tachyon Business and Computer Solutions) is registered, without regard to conflict of law principles. Any dispute arising from these Terms that cannot be resolved through good-faith negotiation will be submitted to the courts of competent jurisdiction in British Columbia. You consent to the exclusive jurisdiction of those courts.

17. Changes to These Terms

ClientVaultPro may update these Terms from time to time. Material changes will be communicated by email to the address on your account at least 14 days before taking effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

For significant changes — such as increases to subscription fees or reductions in data rights — ClientVaultPro will seek your explicit consent rather than relying on continued use alone.

18. Privacy

ClientVaultPro’s collection and handling of your personal information is described in our Privacy Policy, available at clientvaultpro.ca/privacy. By using the Service, you consent to the practices described in that policy. ClientVaultPro complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

19. Entire Agreement

These Terms, together with the Acceptable Use Policy, the Privacy Policy, and any separately executed written agreements, constitute the entire agreement between you and ClientVaultPro with respect to the Service and supersede all prior understandings, representations, and agreements relating to the same subject matter.

20. Contact

For billing inquiries, account questions, or legal notices:

ClientVaultPro
Tachyon Business and Computer Solutions
legal@clientvaultpro.ca
clientvaultpro.ca